Senior Content Designer

Paula Reid

Content designer with 6+ years leading end-to-end content strategy across consumer and B2B products. Driving clarity, accessibility, and user-centred thinking from discovery through delivery.

Experience at
Bumble Inc Deliveroo Royal Bank of Canada Citibank

Helping make products less confusing.

6+
Years experience
B2B&
Consumer products
5
Companies

Born in Toronto, Canada, I took my love for words and storytelling and found my way into design. Now I'm a senior content designer specialising in end-to-end content strategy. I work at the cross between language, structure, and user experience, shaping products that are easy to understand and hopefully fun to use.

I've worked across fintech, consumer apps, and food delivery, collaborating with designers, researchers, PMs, and engineers to shape product vision and deliver measurable UX outcomes.

One of my favourite parts of content design is taking apart and building up concepts in Figma and looking at every possible angle of how we can solve a problem.

Currently at Bumble Inc, delivering cohesive content, and balancing different product goals for teams, including revenue, growth, profile, and discovery.

Here's some of what I've been working on. Case studies available if you'd like to dig into the details.

Bumble Inc
Rewards

Led content strategy on Rewards from discovery to delivery — shaping a new feature that incentivises engagement and rewards users for taking meaningful steps to connect.

New featureContent strategyGrowth
Rewards intro Rewards earn Rewards cards Rewards actions
Bumble Inc
Spotlights redesign

Redesigned Spotlight feature mechanics — user testing confirmed improved comprehension, flexibility, and visibility of results, driving a 20% increase in spend.

ConsumerUX writingUser testing
Spotlights selection Spotlights active Spotlights results
Bumble Inc
Notes feature

Defined content for a new in-app Notes feature, focusing on clarity, tone, and guiding users through a new mode of connection.

New featureUX writingDiscovery
Notes intro Notes purchase Notes liked you
Bumble Inc
Bumble experience redesign

Owned content for Bumble 2.0 — a full experience revamp exploring how to provide clarity, value, and trust within a new profile structure.

RedesignContent strategyAccessibility
01
Content strategy

End-to-end content planning across complex consumer and B2B products, from discovery to delivery.

02
UX writing

Clear, strategic microcopy informed by information architecture and design systems. Writing content that serves both user needs and business goals.

03
Accessibility

WCAG 2.1 AA compliance, plain language, inclusive design, and embedding accessible practices into engineering workflows.

04
Design systems

Building content guidelines, terminology guides, and reusable content standards within component libraries.

05
Research & testing

Planning and conducting user testing sessions, translating findings into content decisions and iteration.

06
Cross-functional leadership

Advocating for content strategy in product planning alongside designers, researchers, PMs, and engineers.

FigmaWriterChatGPTDscoutUser TestingConfluenceJira

Let's work together.