Senior Content Designer

Paula Reid

Content designer with 6+ years leading end-to-end content strategy across consumer and B2B products. Driving clarity, accessibility, and user-centred thinking from discovery through delivery.

Experience at
Bumble Inc Deliveroo Royal Bank of Canada Citibank

Helping make products less confusing.

6+
Years experience
B2B&
Consumer products
5
Companies

Born in Toronto, Canada, I took my love for words and storytelling and found my way into design. Now I'm a senior content designer specialising in end-to-end content strategy. I work at the cross between language, structure, and user experience, shaping products that are easy to understand and hopefully fun to use.

I've worked across fintech, consumer apps, and food delivery, collaborating with designers, researchers, PMs, and engineers to shape product vision and deliver measurable UX outcomes.

One of my favourite parts of content design is taking apart and building up concepts in Figma and looking at every possible angle of how we can solve a problem.

Currently at Bumble Inc, delivering cohesive content, and balancing different product goals for teams, including revenue, growth, profile, and discovery.

01
Content strategy

End-to-end content planning across complex consumer and B2B products, from discovery to delivery.

02
UX writing

Clear, strategic microcopy informed by information architecture and design systems. Writing content that serves both user needs and business goals.

03
Accessibility

WCAG 2.1 AA compliance, plain language, inclusive design, and embedding accessible practices into engineering workflows.

04
Design systems

Building content guidelines, terminology guides, and reusable content standards within component libraries.

05
Research & testing

Planning and conducting user testing sessions, translating findings into content decisions and iteration.

06
Cross-functional leadership

Advocating for content strategy in product planning alongside designers, researchers, PMs, and engineers.

FigmaWriterChatGPTDscoutUser TestingConfluenceJira

Let's work together.